How do I return an item?

We recommend you use a recorded delivery method for proof of delivery. We recommend you use the same packaging your item arrived in.

Return To: Balloon and Party Ideas Ltd, Unit 2 Colemans Yard, Alfreton Road, Derby, DE22 4AL. Please enclose details of your order number, name, address and reason for return.

When will I receive my refund?

Refunds will only be given after items are received and inspected.

Will my delivery charge be refunded?

Your delivery charge will not be refunded in the case of perfect goods.

Do you exchange returns?

We certainly can. Follow the returns procedure above and include with your return details of the item(s) which you wish to exchange.

Secured by Sage Pay




American Express